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Strate­gies and So­lu­tions for Fed­er­al Au­thor­i­ties in the Ar­eas of Or­ga­ni­za­tion and Per­son­nel

The Fed­er­al Of­fice of Ad­min­is­tra­tion pro­vides a com­pre­hen­sive port­fo­lio of mod­ern­iza­tion ser­vices to na­tion­al au­thor­i­ties and grant re­cip­i­ents, but al­so to au­thor­i­ties in oth­er Eu­ro­pean part­ner states, in­clud­ing sup­port and the trans­fer of knowl­edge on meth­ods in the ar­eas

  • pro­cess man­age­ment
  • busi­ness pro­cess anal­y­sis and busi­ness pro­cess op­ti­miza­tion
  • in­tro­duc­tion of new con­trol in­stru­ments
  • train­ing of meth­ods
  • crit­i­cal re­view of tasks
  • per­son­nel needs as­sess­ment
  • eval­u­a­tion of jobs ac­cord­ing to the col­lec­tive agree­ment for the pub­lic ser­vice

In the frame­work of projects with our clients and pri­vate busi­ness­es, this of­fer is sup­ple­ment­ed in the fields of or­ga­ni­za­tion and IT con­sul­tan­cy as well as pro­cess-ori­ent­ed guid­ance, by ser­vices of ex­ter­nal providers that can be re­quest­ed by fed­er­al au­thor­i­ties against pay­ment. In the Cen­tral Of­fice for Con­sul­tan­cy Re­quests, in­com­ing re­quests are an­a­lyzed, co­or­di­nat­ed and man­aged.

We are ful­ly com­mit­ted in all our ser­vices to strength­en­ing and con­sol­i­dat­ing the idea of ad­min­is­tra­tive mod­ern­iza­tion. This re­quires an ef­fi­cient and state-of-the art use of re­sources and a dis­tinc­tive ser­vice ap­proach in the terms of in­creased ori­en­ta­tion to­wards clients. Our slo­gan is "From ad­min­is­tra­tion for ad­min­is­tra­tion".

The agreed con­crete con­sul­tan­cy ser­vices are laid down in a ser­vice agree­ment which con­sti­tutes the "con­tract". We per­form the ser­vice it­self di­rect­ly at the client’s work­place. BVA teams act as neu­tral ex­perts, specif­i­cal­ly in­te­grat­ing the area of ex­am­i­na­tion in projects in or­der to de­vel­op tai­lor-made so­lu­tions and guar­an­tee a trans­fer of know-how. An­oth­er ob­jec­tive is to help the clients help them­selves in the medi­um term.

The du­ra­tion of such a project – and with it, the work of the team on the site – can take a few weeks to up to one year, de­pend­ing on the mis­sion. More­over, con­sul­tan­cy on meth­ods or qual­i­ty as­sur­ance of the client’s project re­sults are pos­si­ble, if de­sired.